Terms and Conditions of 123 Car Rental

These terms and conditions ("Terms") govern the use of the car rental services provided by 123 Car Rental, hereinafter referred to as "the Company." By using our services, you agree to abide by these Terms. Please read them carefully.

1. Rental Agreement

  • You must be at least 23 years old to rent a vehicle from 123 Car Rental.
  • You are required to present a valid driver's license at the time of rental.

2. Vehicle Usage

  • The rental vehicle is for personal use only and should not be used for commercial purposes unless otherwise agreed upon.
  • Smoking and the transportation of pets are strictly prohibited within the rental vehicles. Failure to adhere to these regulations will incur a deep cleaning fee of $500. This fee applies despite the 100% Coverage Package included in the rental.
  • In the event that a vehicle becomes stuck in mud, sand, or loose coral, the costs associated with recovering the vehicle will be the sole responsibility of the renter. This applies despite the 100% Coverage Package included in the rental.

3. Rental Period

  • The rental period starts and ends as stipulated in the rental agreement.
  • Please be aware that late returns will incur additional charges. For delays of up to 4 hours, there is a fee of $20 per hour. For delays exceeding 4 hours, an additional full day's rental charge will apply.

4. Rental Rates and Payment

  • Rental rates are based on the period of use (per 24 hours) and the type of vehicle selected.
  • Payment for the rental, including any additional services or fees, is required in advance.
  • The rental price includes, as standard, both Collision Damage Waiver (CDW) insurance and the 100% Coverage Package. These costs are itemized separately on the invoice (daily rental rate + CDW & 100% Coverage), but are not optional and are automatically added to every reservation.
  • Additional charges may apply for services such as fuel and optional rental services or items.

5. Insurance and Liability

  • Our rental vehicles are provided as standard with both Collision Damage Waiver (CDW) insurance and the 100% Coverage Package, included in the rental agreement.
  • The deductible for damage to or loss of the vehicle is $0, except in the situations expressly excluded from coverage in these Terms.
  • For the exceptional cases in which CDW-only coverage applies, the provisions of Article 17 apply.
  • The Company is not liable for personal belongings left in the rental vehicle.

6. Alcohol/Drugs or Speeding

Crucial Notice: Your coverage is extensive! Nevertheless, coverage is invalidated in cases involving alcohol/drug impairment or excessive speeding. In the event of damage and subsequent detection by local authorities such as the Caribbean Road Service or Police, indicating that the renter was operating the vehicle under the influence of alcohol or drugs or was engaging in excessive speeding, the renter shall assume complete responsibility for all damages to the vehicle and any associated damages for which the Company may be held liable.

7. Accident

Should an accident occur, it is imperative that you remain at the accident scene and immediately contact the Caribbean Road Service (CRS) at +599 7177711 or +599 7179292. Please remain on-site until the arrival of CRS personnel, who will conduct an accident report at no cost to you. It is crucial to adhere to this procedure. Failure to remain at the scene may necessitate a reconstruction by CRS, incurring a cash payment of $100. It is important to note that without a CRS report, the renter will bear full responsibility for all vehicle damage, including any associated collateral damage, despite the 100% Coverage Package included in the rental.

8. Cancellation and Changes

At 123 Car Rental, we understand that plans can change. That is why we offer flexible cancellation options.

8A. Cancellation Policy

  • You can cancel your reservation at any time.
  • The full rental amount will be refunded, or,
  • You have the option to keep the full amount as a deposit for future rentals.

8B. Process for Cancellation

  • To cancel a reservation, renters must contact our customer service team via phone or email and provide their reservation details.
  • Refunds will be processed within 5 business days from the date of cancellation.
  • Refunds will be issued to the original payment method used for the reservation.
  • In the event of a no-show or failure to cancel a reservation, standard rental charges may apply.

9. Child Seat Rental

For your convenience, we offer child seats available for rental. Please note that while we provide child seats, 123 Car Rental is not liable for any incorrect installation or use of the child seat. It is the sole responsibility of the renter to ensure the proper installation and use of the child seat for the safety of their child.

10. Additional Drivers

Adding additional drivers is free of charge. The additional driver must meet our standard age and rental requirements. Only the primary renter and authorized "additional drivers" listed on the rental agreement are permitted to drive the vehicle. In the event of an accident or damage where the driver is not listed on the rental agreement as the renter or an additional driver, insurance coverage is voided and the renter becomes fully responsible for the total cost of any damage.

11. Vehicle Maintenance and Breakdowns

  • The Company regularly maintains its vehicles to ensure safe and reliable operation.
  • In case of a breakdown, please contact our 24/7 roadside assistance for immediate assistance. During office hours (8AM-5PM) call +599 7010123 and outside office hours, reach out to 360 Road Service at: +599 7852604.

12. Lost Car Key

The renter shall assume full responsibility for a lost car key, despite the 100% Coverage Package included in the rental. The fees for the replacement of car keys are as follows:

  • Regular Car Key: USD 250
  • Car Key with Remote Transmission: USD 350

13. Incorrect Fuel Use

The renter is entirely responsible for any damage resulting from the use of incorrect fuel, despite the 100% Coverage Package included in the rental. This includes, but is not limited to, filling a diesel engine vehicle with gasoline, or a gasoline engine vehicle with diesel. The charge for repairs related to incorrect fuel use is set at USD 500.

14. Returning the Vehicle

Zero Deposit and Zero Deductible

  • Thanks to the 100% Coverage Package included as standard, you are not required to provide a deposit and you will not be responsible for any deductible amount in the event of damage to the rental vehicle, except in the situations expressly excluded from coverage in these Terms.

Fuel Tank Requirement

  • Renters are required to return the vehicle with a full tank of fuel. Failure to return the vehicle with a full tank of fuel will result in an additional fee of $50, plus the cost of fuel needed to fill the tank to its original level.

Inspection at Return

  • The vehicle will be inspected upon return to assess its condition and fuel level.

Dispute Resolution

  • If a renter disputes any charges related to the fuel level, cleanliness or condition of the vehicle, the matter will be investigated, and an appropriate resolution will be determined.

Acknowledgment

  • By renting a vehicle, renters acknowledge their understanding and agreement to these terms and conditions.

15. Privacy

  • The Company respects your privacy and handles your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for more information.

16. Governing Law and Jurisdiction

  • These Terms are governed by the laws of Bonaire, Caribbean Netherlands, and any disputes will be subject to the exclusive jurisdiction of the courts in Bonaire.

17. Exception: Rental with Collision Damage Waiver (CDW) Only

Rental with CDW-only coverage (without the 100% Coverage Package) is only possible in highly exceptional cases and solely upon express written confirmation by 123 Car Rental. This article also applies to reservations made before September 15, 2026 with CDW-only coverage.

For these rental agreements, the provisions below apply in derogation of Articles 4, 5, 8 and 14. All other articles of these Terms remain fully applicable, including the exclusions from coverage and the costs borne by the renter.

17A. Insurance and Deductible

  • The vehicle is provided with Collision Damage Waiver (CDW) insurance coverage.
  • The renter is responsible for any damage to or loss of the vehicle up to the deductible amount of $750.
  • For reservations made before September 15, 2026 with CDW-only coverage, the deductible of $750 remains applicable for the remainder of that agreement's term.

17B. Cancellation

  • Renters with CDW-only coverage can cancel their reservation at any time.
  • A non-refundable administrative fee of $75 will be deducted from the total refund amount, or,
  • Renters have the option to keep the full amount as a deposit for future rentals.
  • The process for cancellation as described in Article 8B remains fully applicable.

17C. Deposit

  • Renters with CDW-only coverage are required to provide a deposit of $750 at the time of vehicle pickup. This deposit is held as security against any potential damages to the rental vehicle.

17D. Returning the Vehicle

Return in the Same Condition

  • Renters are expected to return the vehicle in the same condition as it was rented. This includes the vehicle's physical condition and the fuel tank level.
  • If the vehicle is not returned in the same condition as it was rented (including physical damage or fuel level), the renter will be responsible for any associated charges.

Additional Charges for Damages

  • If the vehicle is returned with damages that require repair, the cost of repair up to the deductible amount of $750 will be charged to the renter. Any repair costs exceeding $750 will be covered by the CDW.

Fuel Tank Requirement

  • Renters are required to return the vehicle with a full tank of fuel. Failure to return the vehicle with a full tank of fuel will result in an additional fee of $50, plus the cost of fuel needed to fill the tank to its original level.

Inspection at Return

  • The vehicle will be inspected upon return to assess its condition, cleanliness, and fuel level.

Charges Assessment

  • Any charges resulting from damages, cleaning, or fuel deficiency will be deducted from the $750 deposit. If the charges exceed the deposit amount, the remaining balance will be billed to the renter.

Dispute Resolution

  • If a renter disputes any charges related to vehicle condition or cleanliness, the matter will be investigated, and an appropriate resolution will be determined.

Acknowledgment

  • By renting a vehicle with CDW-only coverage, renters acknowledge their understanding and agreement to these terms and conditions.

 

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our services.